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After Sale Service

1. IDEALPLUSING have a strong R&D and QC department and capable after-sale service team.  
2. The detailed defective description, serial number of product and photo of product must be sent back to IDEALPLUSING for evaluation accordingly.
3. IDEALPLUSING shall analyze the defective reason and decide whether it is caused by quality problem of product or by improper operation of user.
4. IDEALPLUSING shall suggest which parts of products should be replaced. In case of quality problem, IDEALPLUSING shall replace a new product for defective one which power rating is under 5.5KW within warranty time. For the product which power rating is 100KVA and above or Purchase more than 10units in one order, IDEALPLUSING shall offer spare parts including control board, power board, fan or other related parts which are necessary for repairing product free of charge.
5. IDEALPLUSING warranty do not cover damages resulting from inappropriate storage, incorrect installation, improper maintenance and bad environment beyond environmental requirement.
6. IDEALPLUSING is not responsible for modifications, reworking, disassemble without our permission.

  • Telephone: +86-20-89282095
  • Mobile: +86-15989132799
  • Whatapp: +86-15989132799
  • Wechat: +86 15989132799
  • QQ: 2274914457
  • E-mail£º
  • ADD: NO.85 Gaopu Road, Tianhe, Guangzhou, Guangdong Province, China. 510520.
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